At Busy Bees Printing, we take great pride in providing high-quality personalised products. Due to the bespoke nature of our items, we are unable to accept returns or offer refunds for personalised products unless they are faulty or we have made an error. Please read our policy carefully before placing an order.

 

PERSONALISED PRODUCTS

• As all personalised items are made to order, we cannot accept returns or provide refunds if you change your mind or if the personalisation details were entered incorrectly during the ordering process.

• It is the customer’s responsibility to ensure that all personalisation details (e.g., names, dates, and custom text) are correct at the time of ordering.

 

FAULTY OR INCORRECT PRODUCT(S)

• If you receive an item that is faulty, damaged, or incorrect due to an error on our part, we will offer a replacement or refund.

• Please notify us within 48 hours of receiving the item and provide photos of the issue.

• Once the fault has been confirmed, we will arrange for a replacement to be sent out or a refund to be processed.

 

CANCELLATIONS

• Orders for non-personalised items may be cancelled within 24 hours of purchase.

• Personalised or custom orders cannot be cancelled once production has begun.

 

REFUND PROCESS

• If a refund is approved, it will be processed within 7 business days using the original payment method.

 

CONTACT US

 

If you have any questions about our refunds policy or need to report an issue with your order, please contact us at:

Email: busybeesprinting@gmail.com